Leasing Questions
Do I need to setup an appointment? Do you take walk-ins?
We believe that finding and renting the perfect apartment should be easy – and because of that, no appointment is necessary to tour our apartment community. However, we encourage you to call ahead and schedule an appointment so we can assist you as soon as you arrive. If you do decide to stop by without an appointment, please arrive no later than one hour prior to closing if you would like to tour the property.  Everyone over 18 must have a valid photo ID to tour the property.

Why do your prices have ranges? Why do your prices change daily?
Our pricing incorporates many different elements including the amenities specific to each apartment, the desired move-in date, desired lease term and recent demand and supply statistics. The pricing range you see depends on the lease term you choose. In general, the longer the lease term, the lower the price, although there can be specific exceptions. There are many factors that go into pricing. Most importantly, we consider the quality of the competing communities including age, size of apartments, quantity and quality of apartment features and community amenities and the quality of service provided. We monitor our competitor’s pricing and are confident we offer a fair price given all of these differences. When you stop by for a tour we can provide you with price quotes on specific apartments based on these factors.  These quotes are good for 48 hours.  If you have specific questions, please do not hesitate to ask your Leasing Consultant. We work very hard to be fair to everyone given all of these different influences.

What is the application fee and is it refundable?
The application fee is $35 per person. The $35 application fee is non-refundable.
 
Can I complete an application online?  Where is the online lease form?
Yes, you can complete an application online!  You will find the “apply online” tab on our website, at the top right of the page after the “residents” tab.
 
What utilities are residents responsible for?
Residents are responsible for electric and water/refuse service.  Electric service must be set up through Ameren Illinois prior to move-in.  The water/refuse service is a monthly flat fee included with your rent:  $61 for a one bedroom apartment, $71 for a two-bedroom, and $81 for a three-bedroom apartment.
 

Am I required to have Renter’s Insurance?
For the benefit and protection of all residents, there is financial responsibility requirement in which you must have insurance protection during the term of your lease agreement.  As such, you must provide evidence of personal liability insurance with limits of liability in an amount not less than $100,000 per occurrence.  To assist you in meeting this requirement, we have a program with an independent insurance carrier from which you can choose to obtain renter’s insurance.  Through this program, all our residents are pre-approved for ePremium Plan renter’s insurance which offers high-quality, low-cost coverage with products that are designed specifically for residents of professionally-managed apartment communities. To sign-up for a policy with ePremium you can go online at www.epremiuminsurance.com or utilize the link on our home page.  You can satisfy your financial responsibility requirement and obtain renter’s insurance through this program, or you may choose to secure coverage on your own.


Do you offer furnished apartments?
We’ve formed relationships with several furniture rental companies that can make your new apartment home feel like home. For more details, please contact the leasing office.

What school district are you in?  What are the schools?
We are in the O’Fallon School District.  The schools are Central Elementary School, Joseph Arthur Middle School, and O’Fallon Township High School.
 
Do you offer a preferred employer discount?
Yes if you are military, in the medical field, or in the education field whether you are active duty or retired with proper proof. If you are a college student, with proper proof as well. You will receive a reduced deposit and $20 off of your rent a month.
 
Lease and Community Questions
Is my security deposit totally refundable?
Yes, provided the lease agreement has been fulfilled and the apartment is left clean and free of any damages. A 60 day, paid, written notice is also required before move-out.  Any final balances due are deducted from the security deposit before being refunded.
 
When is my rent payment due?
Rent is always due on the first of the month. We do offer a 5 day “grace” period. On the 6th it is late and a $100 late fee will be assessed to your account.
 
What day of the month am I liable for a late charge?
Rent is always due on the first and a $100.00 late charge is assessed on the sixth (6th) of the month.  All payments must be received no later than the close of business on the 5th to avoid late charges.  Additionally, a $100.00 late charge is assessed on any balance carried over $50.00. 
 
Will you accept electronic payments from my bank?
Rent is accepted by credit card, debit card, personal check, cashier's check or money order.  In order to make an electronic payment you must enroll in our online services.  You will need your resident code in order to do this.  Any of the office or leasing staff can assist you with obtaining your code.  Once enrolled, you may schedule a monthly recurring payment to be deducted from your checking account or charged to your credit card or debit card.
 
Is there a place where I can pay my rent after office hours?
The fastest and most convenient way to pay your rent is electronically through our online system.  We do have a rent drop in the locked bottom portion of the mailbox near the stop sign where residents can leave a personal check, cashier's check or money order.  We do not under any circumstances accept cash. 
 
Who do I write the rent checks out to?
You can make checks, money orders and cashier’s checks payable to Green Mount Lakes Apartments.  We do not under any circumstances accept cash.
 
What kind of pets do you allow? How many pets may I have?
Cats and dogs are allowed.  We do have a few restricted breeds which include Rottweiler, Dobermans, Chows, Pit Bulls, Akitas, and German Shepherds. These breeds or any mixture of are not allowed.  You may have up to (3) pets per apartment.
 
Are there any deposits, special fees, or monthly charges to have a pet?  What are rules regarding pets?
A $300 non-refundable fee is required.  Through our preferred renters insurance provider, we also offer pet renters insurance. There is also a monthly pet rent of $20 per pet.  Pet owners are required to pick up after their pets. To maintain the look and safety of the community, residents who do not pick up after their pets can and will be charged a $50.00 fee.  Pets must be on a leash at all times and cannot be left outside on patios or balconies unattended.

If I get a job transfer, can I break the lease?
Yes, if the lease buy-out fee has been paid. The 30 day written notice is still required as well.  If you need to break your lease for any reason please come in and meet with the Manager to get a total of all the fees required in writing.

How can I refer a friend?
If Green Mount Lakes is just your style, chances are your friends will feel just as at home here as you do. Simply have your friend mention you referred them on their first visit to Green Mount Lakes.  If your friend rents with us, and after 30 days and are in good standing, you will receive a $200 credit on your account.

If something needs to be repaired in my apartment, how do I report it?
You may call the office, send an e-mail, or leave a message with the answering service.  You may also submit work orders online if you are enrolled in our online services.  You will need your resident code in order to do this.  Any of the office or leasing staff can assist you with obtaining your code.
 
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you for 14 days or less just let the office know. If someone is permanently staying with you, they need to fill out an application and go through the approval process.
 
I have a motorcycle, where can I park it?
Motorcycles may be parked in any regular parking space. They cannot be parked on patios, on sidewalks, breezeways, or common areas.
 
I will be moving out.  What do I need to do?
We require a 30 day written notice, which you are responsible through, prior to move-out.  This is required regardless if the lease is ending or you are breaking your lease early.  If you need to move-out at the end of your lease term, please remember to come in 30 days prior to the lease expiring to provide your written notice. 
 
My children live with me in the summer; do I need to notify your office when they arrive?
Yes, it is always a good idea to let the office staffs know of any guests that will be here for extended visits.
 
What cable and internet services can I use?
Charter and AT&T are the primarily used services on property.
 
Do you allow satellite dishes?
We do allow satellite dishes with prior approval from the Green Mount Lakes management.  There are a few requirements and guidelines for installing the equipment. We require proof of renters insurance prior to installation.  If you are interested in getting satellite cable service please stop by the leasing office for more specific requirements for your building and location prior to installation. 
 
Can I grill on property? 
Per the lease agreement, charcoal grills are strictly prohibited except where we have provided them in the picnic areas.  Gas grills are prohibited on all but the first floor. Electric grills can be used on any floor.
 
I’m locked out of my apartment.  What do I do? 
If you are locked out during business hours, you can come to the office to be let back in your apartment.  If you are locked out after hours you can call emergency maintenance to let you back in.  Please note, there is a $25.00 charge for afterhours lockouts that will be charged to your account.  We will need to verify that you are on the lease with a photo ID or by verifying personal information in the file.
 
 
I’ve lost my apartment and/or mailbox keys.  What do I do?  What if I want my locks changed?
If you lose your key during business hours, you can come to the office to be let back in your apartment.  If you lose your key after hours you can call emergency maintenance to let you back in.  Please note, there is a $25.00 charge for afterhour’s that will be charged to your account.   There is also a $5.00 charge to purchase a new key. If you would like the locks completely changed out there is a $35.00 lock change charge for new keys and lock installation. We will need to verify that you are on the lease with a photo ID or by verifying personal information in the file.  If you lose your clubhouse access card there is a $50.00 replacement fee.
 
How do I find out about resident functions?
We send out a monthly newsletter. It will be on your door. Anything on your door is from us and we highly recommend reading it. It tells about any and all events going on around property. You can also follow our Facebook page at www.facbook.com/GreenMountLakes