Do I need to setup an appointment? Do you take
We believe that finding and renting the perfect apartment should be
easy – and because of that, no appointment is necessary to tour our
apartment community. However, we encourage you to call ahead and
schedule an appointment so we can assist you as soon as you arrive.
If you do decide to stop by without an appointment, please arrive
no later than one hour prior to closing if you would like to tour
the property. Everyone over 18 must have a valid photo ID to
tour the property.
Why do your prices have ranges? Why do your prices change
Our pricing incorporates many different elements including the
amenities specific to each apartment, the desired move-in date,
desired lease term and recent demand and supply statistics. The
pricing range you see depends on the lease term you choose. In
general, the longer the lease term, the lower the price, although
there can be specific exceptions. There are many factors that go
into pricing. Most importantly, we consider the quality of the
competing communities including age, size of apartments, quantity
and quality of apartment features and community amenities and the
quality of service provided. We monitor our competitor’s pricing
and are confident we offer a fair price given all of these
differences. When you stop by for a tour we can provide you with
price quotes on specific apartments based on these factors.
These quotes are good for 48 hours. If you have specific
questions, please do not hesitate to ask your Leasing Consultant.
We work very hard to be fair to everyone given all of these
What is the application fee and is it
The application fee is $35 per person. The $35 application fee is
Can I complete an application online? Where is the
online lease form?
Yes, you can complete an application online! You will find
the “apply online” tab on our website, at the top right of the page
after the “residents” tab.
What utilities are residents responsible for?
Residents are responsible for electric and water/refuse
service. Electric service must be set up through Ameren
Illinois prior to move-in. The water/refuse service is a
monthly flat fee included with your rent: $61 for a one
bedroom apartment, $71 for a two-bedroom, and $81 for a
Am I required to have Renter’s Insurance?
Do you offer furnished apartments?
For the benefit and protection of all residents, there is financial
responsibility requirement in which you must have insurance
protection during the term of your lease agreement. As such,
you must provide evidence of personal liability insurance with
limits of liability in an amount not less than $100,000 per
occurrence. To assist you in meeting this requirement, we
have a program with an independent insurance carrier from which you
can choose to obtain renter’s insurance. Through this
program, all our residents are pre-approved for ePremium Plan
renter’s insurance which offers high-quality, low-cost coverage
with products that are designed specifically for residents of
professionally-managed apartment communities. To sign-up for a
policy with ePremium you can go online at
utilize the link on our home page. You can satisfy your
financial responsibility requirement and obtain renter’s insurance
through this program, or you may choose to secure coverage on your
We’ve formed relationships with several furniture rental companies
that can make your new apartment home feel like home. For more
details, please contact the leasing office.
What school district are you in? What are the
We are in the O’Fallon School District. The schools are
Central Elementary School, Joseph Arthur Middle School, and
O’Fallon Township High School.
Do you offer a preferred employer discount?
Yes if you are military, in the medical field, or in the education
field whether you are active duty or retired with proper proof. If
you are a college student, with proper proof as well. You will
receive a reduced deposit and $20 off of your rent a month.
Lease and Community Questions
Is my security deposit totally refundable?
Yes, provided the lease agreement has been fulfilled and the
apartment is left clean and free of any damages. A 60 day, paid,
written notice is also required before move-out. Any final
balances due are deducted from the security deposit before being
When is my rent payment due?
Rent is always due on the first of the month. We do offer a 5 day
“grace” period. On the 6th
it is late and a $100 late
fee will be assessed to your account.
What day of the month am I liable for a late
Rent is always due on the first and a $100.00 late charge is
assessed on the sixth (6th
) of the month. All
payments must be received no later than the close of business on
to avoid late charges. Additionally, a
$100.00 late charge is assessed on any balance carried over
Will you accept electronic payments from my
Rent is accepted by credit card, debit card, personal check,
cashier's check or money order. In order to make an
electronic payment you must enroll in our online services.
You will need your resident code in order to do this. Any of
the office or leasing staff can assist you with obtaining your
code. Once enrolled, you may schedule a monthly recurring
payment to be deducted from your checking account or charged to
your credit card or debit card.
Is there a place where I can pay my rent after office
The fastest and most convenient way to pay your rent is
electronically through our online system. We do have a rent
drop in the locked bottom portion of the mailbox near the stop sign
where residents can leave a personal check, cashier's check or
money order. We do not under any circumstances accept
Who do I write the rent checks out to?
You can make checks, money orders and cashier’s checks payable to
Green Mount Lakes Apartments. We do not under any
circumstances accept cash.
What kind of pets do you allow? How many pets may I
Cats and dogs are allowed. We do have a few restricted breeds
which include Rottweiler, Dobermans, Chows, Pit Bulls,
Akitas, and German Shepherds. These breeds or any mixture of
are not allowed.
You may have up to (3) pets per
Are there any deposits, special fees, or monthly charges to
have a pet? What are rules regarding pets?
A $300 non-refundable fee is required. Through our preferred
renters insurance provider, we also offer pet renters insurance.
There is also a monthly pet rent of $20 per pet. Pet owners
are required to pick up after their pets. To maintain the look and
safety of the community, residents who do not pick up after their
pets can and will be charged a $50.00 fee. Pets must be on a
leash at all times and cannot be left outside on patios or
If I get a job transfer, can I break the
Yes, if the lease buy-out fee has been paid. The 30 day written
notice is still required as well. If you need to break your
lease for any reason please come in and meet with the Manager to
get a total of all the fees required in writing.
How can I refer a friend?
If Green Mount Lakes is just your style, chances are your friends
will feel just as at home here as you do. Simply have your friend
mention you referred them on their first visit to Green Mount
Lakes. If your friend rents with us, and after 30 days and
are in good standing, you will receive a $200 credit on your
If something needs to be repaired in my apartment, how do I
You may call the office, send an e-mail, or leave a message with
the answering service. You may also submit work orders online
if you are enrolled in our online services. You will need
your resident code in order to do this. Any of the office or
leasing staff can assist you with obtaining your code.
There is a person who might be staying with me for a while,
is that permitted by the lease?
Yes, if someone is temporarily staying with you for 14 days or less
just let the office know. If someone is permanently staying with
you, they need to fill out an application and go through the
I have a motorcycle, where can I park it?
Motorcycles may be parked in any regular parking space. They cannot
be parked on patios, on sidewalks, breezeways, or common areas.
I will be moving out. What do I need to
We require a 30 day written notice, which you are responsible
through, prior to move-out. This is required regardless if
the lease is ending or you are breaking your lease early. If
you need to move-out at the end of your lease term, please remember
to come in 30 days prior to the lease expiring to provide your
My children live with me in the summer; do I need to notify
your office when they arrive?
Yes, it is always a good idea to let the office staffs know of any
guests that will be here for extended visits.
What cable and internet services can I use?
Charter and AT&T are the primarily used services on
Do you allow satellite dishes?
We do allow satellite dishes with prior approval from the Green
Mount Lakes management. There are a few requirements and
guidelines for installing the equipment. We require proof of
renters insurance prior to installation. If you are
interested in getting satellite cable service please stop by the
leasing office for more specific requirements for your building and
location prior to installation.
Can I grill on property?
Per the lease agreement, charcoal grills are strictly prohibited
except where we have provided them in the picnic areas. Gas
grills are prohibited on all but the first floor. Electric grills
can be used on any floor.
I’m locked out of my apartment. What do I
If you are locked out during business hours, you can come to the
office to be let back in your apartment. If you are locked
out after hours you can call emergency maintenance to let you back
in. Please note, there is a $25.00 charge for afterhours
lockouts that will be charged to your account. We will need
to verify that you are on the lease with a photo ID or by verifying
personal information in the file.
I’ve lost my apartment and/or mailbox keys. What do I
do? What if I want my locks changed?
If you lose your key during business hours, you can come to the
office to be let back in your apartment. If you lose your key
after hours you can call emergency maintenance to let you back
in. Please note, there is a $25.00 charge for afterhour’s
that will be charged to your account. There is also a
$5.00 charge to purchase a new key. If you would like the locks
completely changed out there is a $35.00 lock change charge for new
keys and lock installation. We will need to verify that you are on
the lease with a photo ID or by verifying personal information in
the file. If you lose your clubhouse access card there is a
$50.00 replacement fee.
How do I find out about resident functions?
We send out a monthly newsletter. It will be on your door. Anything
on your door is from us and we highly recommend reading it. It
tells about any and all events going on around property. You can
also follow our Facebook page at www.facbook.com/GreenMountLakes